Yeah, I've heard a lot of Best Buy horror stories. I don't have any of my own though. I haven't bought anything from them in over 4 years. Now all purchases within the electronics domain are carried through online via newegg, zipzoomfly or some other trusted company. Their products and customer service is
amazing! Or when my warranty ends, I just contact the manufacturer directly, usually by email so I have a copy of everything. I've only had to RMA something twice, once was just for a check up, the other time was because a component died on me. Since the manufacturer no longer made the part I had, they upgraded it free for me
