Well, you've said the majic words.. It's probably and AOL thingy.. We've had dial up users use it well..
So I'll say two things..
1) We're not swtiched over yet, so don't sweat it a lot.
2) Once connected to the internet, try coming here via Internet Explorer (The Big Blue E), that might resolve a lot of issues, and make SRP a better place for you period (Mabye even the internet).
Thanks
David